- Add value to the value chain, this will always be the prime determinant of your relevance at work
- Express heightened commitment towards set goals, Key Performance Indices and established Critical Success Factors.
- Maintain integrity towards workplace processes and structures, resume when you should and abide by the norms
- Associate and Network, only with a view to promote service delivery. The primary objective of your being at work is to be productive and efficient, this should always trump your penchant for friendliness.
- Steer clear of emotional entanglements; its intrigues are often counterproductive.
- Portray exceptional service commitments, it will always be better to under promise and over deliver. To reverse this ideal is a recipe for customer or client disenchantment.
- Go the extra mile and do more than you initially promised. Go beyond your contemporaries, go beyond your competitor.
- Be responsive and timely with meaningful feedback and correspondences.
- Customer Service feedback channels must be open and easy to engage at all times, its improvement should occupy front burner. It will greatly enhance your customer overall experience. Remember customer is King.
- Among other values, always maintain a positive outlook
- Hone your emotional intelligence, shun elemental sentiments and promote objectivity. Leave no room for second guessing, proactive communication should be your watch word at all times.
- Your capabilities must always be channeled towards efficiency and productivity.
- Be easy to work with, ease the discomforts of others and ameliorate the pains of both internal and external customers.
- Product and Process knowledge is sacrosanct. Being in the know will make a world of difference in your deliverables.
- Be conversant with work trend and patterns. Embrace the Corporate culture and imbibe the Organizational behavior
- Exercise presence of mind, be thorough and detailed.
- Zero excuses should be your mantra, no blame trading, no bulk passing.
- Prioritize system dependability and predictability.
- Never compromise on ambiance, personal and environmental.
20. If you lead, promote goals and communicate expectation, anything else will be less. - Define expectations and reward performance. Clearly spell out targets and measure performance. KPI’s should weigh above “eye service” and “body movement”
- Enhance result orientation, remember that productivity is a buildup of a process and not just an endpoint.
- Mind your business, talk less and do more. Distractions will always be prevalent in work places.
- Cultivate your impressions first hand, especially if you are a supervisor. Your intuition is far more dependable and reliable than the hearsay of others. Which is possibly tainted with malicious intents.
- Validate due process, minimize nuances and innuendoes. Be sure to elevate policies systems and structures above personal relationships.
25 Precepts of Professionalism